SSA ingests real-time fault alerts from 15+ solar partners — Enphase, Sunrun, GE Vernova, SMA, Tesla and more — normalizes them into a unified taxonomy, and dispatches your nearest technician all before you open your email.
Three major providers. Zero common language. Every fault alert arrives in a different format — and your techs are still dispatched by phone.
P100, Sunrun sends SR-1001, GE sends GEV-1100-01 — all meaning the same inverter failure. Your team manually decodes each one.From provider webhook to paid invoice — fully automated in four steps.
Native webhook receivers and monitoring integrations across the full solar service landscape — from launch partners with deep API integration to the broadest ecosystem of installers and asset managers.
Two simple models that turn fault streams into recurring revenue and pre-authorized work orders.
Service companies embed a $29.99/month per-system monitoring fee into their customer contracts. SSA powers the monitoring, alerting, and dispatch infrastructure. The service company collects the fee, pays SSA the platform subscription, and keeps the margin. SSA retains a 10% platform fee per monitored system ($3.00/mo).
SSA customers sign a Master Service Agreement upfront that includes a fixed repair price schedule. All common fault types and their repair costs are agreed to in advance — parts + labor — with annual escalations capped at 5%. When an alert fires, SSA auto-dispatches immediately. No phone tag. No waiting for customer approval. The work order is already authorized.
| Fault Type | SSA Code | Fixed Repair Price | Includes |
|---|---|---|---|
| Microinverter replacement | SSA-INV-C-001 | $285 | Parts + 1hr labor |
| Gateway / comm reset | SSA-NET-M-001 | $95 | 30min labor |
| Panel string repair | SSA-PNL-H-001 | $195 | Parts + 1hr labor |
| Battery disconnect | SSA-BAT-C-001 | $145 | Diagnostic + reset |
| Grid reconnect | SSA-GRD-H-001 | $125 | 45min labor |
Every feature purpose-built for field service teams managing distributed solar assets at scale.
Six interfaces designed for the people who actually run solar service ops — from the dispatcher's desk to the technician's pocket.
| Provider | SSA Code | Sev | Status |
|---|---|---|---|
| Enphase | SSA-INV-C-001 | C | Dispatched |
| Sunrun | SSA-BAT-H-002 | H | In Progress |
| GE | SSA-NET-M-001 | M | Completed |
Every provider fault maps to a canonical SSA code. One language across your entire operation.
| SSA Code | Category | Sev | Title | Labor |
|---|
Solar isn’t slowing down — and neither are the faults that come with 5 million installations.
From a single crew to a regional fleet — SSA scales to your operation.
Start small. Scale when you’re ready. No per-fault fees, ever.
Production-grade infrastructure you can trust for critical solar operations.
For regional and national solar O&M companies managing hundreds of technicians across multiple states.
Contact our enterprise team to discuss volume pricing, custom integrations, and implementation support.
Schedule Enterprise Demo →Join solar service companies already on the waitlist. Early access includes 3 months free on the Growth plan.
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